How we handle your information

Last updated 1 November 2026

1. Who we are

NSE Monitor provides investment education and research-based guidance for people in Kenya. The person responsible for your personal data (the "data controller") is Felix Siangu, trading as NSE Monitor. Contact: WhatsApp +254 791 270 964, email felixatnse@gmail.com.

This policy explains what personal information we collect, why we collect it, how we protect it and what rights you have. We follow Kenya's Data Protection Act, 2019.

2. What we collect

Information you give us

Contact details: your name, phone number and email address.
Order details: which ebook or service you bought, and the time of purchase.
Payment details: your M-Pesa confirmation code and the phone number used to pay. We do not receive or store your M-Pesa PIN.
Messages: what you send us on WhatsApp, by email or through a form, such as questions, feedback and booking requests.
Service information: for services like consultations or portfolio guidance, the goals or financial information you choose to share with us so we can help you.

Information collected automatically

Basic site data: things like your device type, browser and the pages you visit.
Cookies: small files that help the site work. See section 8.

We do not ask for your CDS password, M-Pesa PIN, bank passwords or any sensitive login details, and you should never send them to us.

3. Why we use your information

To deliver what you bought: send your ebook, confirm your booking and give you the service.
To process payments: confirm that your payment went through.
To help you: answer questions and solve problems, such as a download that failed.
To keep records: for accounting, tax and legal reasons.
To keep the site safe: prevent fraud, abuse and errors.
To tell you about our books and services: only if you agree, and you can stop at any time.

We rely on your consent, the need to carry out the purchase you asked for, and our legal obligations.

4. Who we share it with

We do not sell your personal information. We share it only where needed:

Payment provider: M-Pesa (Safaricom) processes your payment under its own privacy rules.
Website and hosting providers: the companies that run our site and store its data, such as Lovable and its infrastructure providers.
Communication tools: WhatsApp and email services we use to reply to you.
Professional advisers: such as accountants or lawyers, when needed.
Authorities: where the law requires it, for example a valid request from a court or regulator.

We ask these providers to protect your information and use it only for the service they provide.

5. Sending data outside Kenya

Some of our service providers may store or process information outside Kenya. Where this happens, we take steps to make sure your information stays protected and that the transfer follows Kenyan law.

6. How long we keep it

Order and payment records: 7 years, to meet tax and accounting rules.
Messages and enquiries: 24 months, then deleted or anonymised.
Marketing contacts: until you ask us to stop.

When we no longer need your information, we delete it or make it anonymous.

7. How we protect it

We use reasonable steps to keep your information safe, including secure website connections (HTTPS), password protection and limited access. No system is completely secure. If a data breach puts your information at risk, we will act quickly and tell you and the Office of the Data Protection Commissioner as the law requires.

8. Cookies

Cookies are small files saved on your device. We use essential cookies needed for the site to work, such as keeping your checkout running and your download verification. You can change your browser settings to block cookies.

9. Your rights

Under the Data Protection Act, you have the right to:

Be informed about how we use your information.
Access the personal information we hold about you.
Ask us to correct information that is wrong or incomplete.
Ask us to delete your information, where we no longer need it or have no lawful reason to keep it.
Object to us using your information, including for marketing.
Withdraw your consent at any time, without affecting what we did before.

To use any of these rights, message us on WhatsApp or email felixatnse@gmail.com. We may need to confirm who you are first, and we will reply within the time the law allows.

If you are unhappy with how we handled your information, please tell us first so we can fix it. You may also complain to the Office of the Data Protection Commissioner (ODPC) in Kenya.

10. Marketing messages

We will only send you news, offers or new book announcements if you have agreed. Every message will give you an easy way to opt out, for example by replying "STOP."

11. Children

Our site and services are meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

12. Links to other sites

Our site may link to other websites, such as the NSE or CMA. We are not responsible for their privacy practices, so please read their policies.

13. Not financial advice

NSE Monitor provides investment education and research-based guidance. Investments carry risk, and returns are not guaranteed. Information you share with us for education or guidance is used only for that purpose.

14. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version. If we make important changes, we will tell you on the site.

15. Contact us

Questions about this policy or your information? WhatsApp: +254 791 270 964 · Email: felixatnse@gmail.com